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HOLIDAY SHIPPING INFO: Orders MUST be received by December 13th in order to ship before December 18th. Normal shipping will stop on December 18th and will resume on January 2nd, 2020.
Check the chart below for solutions to common problems.

Need more help?
Check out the Frequently Asked Questions page.

Possible Cause(s):
1. Packed in tank
Corrective Action:
1. Check in tank
Vacuum cleaner
will not start…
Possible Cause(s):
1. Defective switch or defective motor
Note: On Demand Vacs (925-63, 925-64 and 925-65) The vacuum circuit breaker button out or no continuity
Corrective Action:
1. Contact Customer Service at 570-326-3557 or submit a help request.
2. Push circuit breaker; If that does not solve the problem, contact Customer Service at 570-326-3557 or submit a help request.
Dust discharging
from exhaust…
Possible Cause(s):
1. Filter not installed
2. Filter damaged
3. Filter clogged or dust is too fine
4. Filter not functional
Corrective Action:
1. Properly install filter
2. Replace filter
3. Use more efficient filter
4. Clean or replace filter
Loss of suction…
Possible Cause(s):
1. Loose hose connection
2. Filter clogged
3. Full tank
4. Hole in hose
Corrective Action:
1. Tighten hose connection
2. Clean or replace filter
3. Empty tank
4. Replace hose
Static shock…
Possible Cause(s):
1. Dry environment
2. Relative humidity of air is low
Corrective Action:
1. Add moisture to air (if practical, use a console or installed humidifier)
2. This situation is temporary and does not affect the use of the vacuum cleaner