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Due to the Coronavirus pandemic, Shop-Vac Corporation has received numerous inquiries about filtration materials in its products.  This communication is meant to answer such inquiries.
 
First, the filter materials used in the vacuum cleaners are for no purpose other than to protect the end users of Shop Vac products from particles or debris being expelled back into the ambient air during operation.  They are in no way designed or intended to protect humans from bacteria, viruses or other pathogens.  Second, direct contact or coverage of the human mouth or nose with the filter materials are strictly forbidden for any purpose.  Under no circumstances should anyone attempt to make a mask or mask material from any filters manufactured, sold or distributed in the market for or by Shop-Vac Corporation.  These materials were not designed, intended or designated for this type of use.  Please consult the CDC website for more information at https://www.cdc.gov/coronavirus/2019-ncov/index.html.

Troubleshooting
Check the chart below for solutions to common problems.

Need more help?
Check out the Frequently Asked Questions page.

Symptom:
Parts/Accessories
missing…
 
Possible Cause(s):
1. Packed in tank
Corrective Action:
1. Check in tank
Symptom:
Vacuum cleaner
will not start…
 
Possible Cause(s):
1. Defective switch or defective motor
2.
Note: On Demand Vacs (925-63, 925-64 and 925-65) The vacuum circuit breaker button out or no continuity
Corrective Action:
1. Contact Customer Service at 570-326-3557 or submit a help request.
2. Push circuit breaker; If that does not solve the problem, contact Customer Service at 570-326-3557 or submit a help request.
Symptom:
Dust discharging
from exhaust…
 
Possible Cause(s):
1. Filter not installed
2. Filter damaged
3. Filter clogged or dust is too fine
4. Filter not functional
Corrective Action:
1. Properly install filter
2. Replace filter
3. Use more efficient filter
4. Clean or replace filter
Symptom:
Loss of suction…
 
Possible Cause(s):
1. Loose hose connection
2. Filter clogged
3. Full tank
4. Hole in hose
Corrective Action:
1. Tighten hose connection
2. Clean or replace filter
3. Empty tank
4. Replace hose
Symptom:
Static shock…
 
Possible Cause(s):
1. Dry environment
2. Relative humidity of air is low
Corrective Action:
1. Add moisture to air (if practical, use a console or installed humidifier)
2. This situation is temporary and does not affect the use of the vacuum cleaner